Video avatar providers - Add a digital avatar

Enable video avatar sessions with Anam or Runway providers. Digital avatars add a video presence to voice sessions. Enable Digital avatar in Features...

Enable video avatar sessions with Anam or Runway providers.

Digital avatars add a video presence to voice sessions. Enable Digital avatar in Features and select Anam or Runway.

Configure avatar appearance and test in the preview chat before publishing to end users.

Use this resource with the linked curriculum, related tutorials, and Gateway documentation. Test the workflow with scoped access before production use, review any action that changes external systems, and keep the persona instructions and connected tools aligned with the outcome your team expects.

Avatar setup: Video avatar providers.

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Add a digital avatar overview — Enable video avatar sessions with Anam or Runway providers.
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